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  • Purchasing

    • Where can I purchase or order a Momentum product?

      You can order your new Momentum product here, or at one of our retail partners. Check out you local Walmart or Target store - you will find Momentum products in the electronics area.

       

      What forms of payment are accepted?

      We currently accept payment via MasterCard, Visa, Discover, and American Express.

       

      How long after I order will my Momentum product arrive?

      On average, it takes between 2-5 business days for your Momentum product to arrive. However, travel time depends on your geographic location. Here are some estimated times from the day you order until delivery to your door in a few popular regions and states:

       

      • Southern California: 1-2 business days
      • Central California, Arizona, Utah, Nevada: 2-3 business days
      • Northern California & the Pacific Northwest: 3-4 business days
      • Colorado, Texas, Minnesota, Wisconsin, Illinois: 2-3 business days
      • Tennessee, Kentucky: 2-3 business days
      • New England & New York: 1-2 business days
      • Ohio, Pennsylvania, New Jersey, Washington D.C., Virginia, Maryland: 2-3 business days

       

      These delivery estimates are based on FedEx Ground’s estimated delivery times and may vary slightly by city. Business days for shipping are Monday-Friday, excluding holidays. Please note that delays may occur around holidays. If you have questions about a specific location, please feel free to contact us.

       

      How do I check on the status of my order?

      We usually process your order within one business day. You will receive an email notification on every step of the process. Once your Momentum product has left our warehouse, you can track the package via your individual FedEx tracking code.

       

  • Shipping

    • How do you ship my Momentum product?

      We ship via FedEx Ground.

      To where will you ship Momentum products?

      We ship to all U.S. states.

      Do you ship outside the continental U.S.?
      Yes! We ship to Alaska and Hawaii, but there will be a charge added because of increased shipping costs to us.
      How much is your shipping charge?

      Shipping within the continental U.S. is free.  For customers in Alaska and Hawaii, we add a shipping charge because of the increased shipping costs to us.  If you want to ship to Alaska or Hawaii, please contact us directly for the shipping fee.

  • Unpacking and Setup

    • What is the first thing I should do upon receipt of my Momentum product?
      I see my Momentum product has a Micro SD card slot. What type of Micro SD card is best to use?

      Most brands of Micro SD cards will work fine, as long as their capacity does not exceed 128 GB. It must also be at least Class 4 or higher.

      Are there other data storage options available?

      Yes!  We are proud to offer the Momentum Capture Cloud for live streaming and data storage.  For live streaming, it is free!  If you want to store your data, there is a small monthly subscription fee that is based on the number of days of storage you want to have available to you.  Skip over to this link if you want more information.

      What are the minimum smart phone or tablet requirements for use with a Momentum product?

      A mobile device running on an Android 5.0+ (Lollipop) or IOS 8.0+ platform.  Right now, Windows-based platforms are not compatible with Momentum.

      Will I need to download any special programs or apps in order to use my Momentum product?

      Yes, and it is super easy!  Simply search for “Momentum” on the Google Play Store (for Android devices) or the Apple App Store (for IOS devices).  Download the App for your specific Momentum product, create a new user account, sync, and you’re set to go.  For more detailed instructions on how to do this, scroll down to the appropriate product page (e.g., 720 p Wi-Fi Camera) in this HELP section.  There you will find FAQs for your particular product.  You can also check out our How To videos, and the downloadable pdf instruction manuals on each product page.

      Am I able to manage my Momentum account and App from a MAC or PC computer?

      The Momentum App currently works only on IOS/Android smartphones or tablets, and Amazon tablets. Desktop support is not offered.

      Can you provide any advice to me on where to place or install my Momentum product?

      We would love to!  Scroll down to the HELP section on this page that matches your product, and you’ll find specific guidelines for installation, including ideas on where to place your product for the best data capture success.  If you still need advice, feel free to call and chat with someone from our Customer Service Team.

  • Warranty & Returns

  • Setting Up My Camera

    • What is the first thing I should do upon receipt of my Wi-Fi Camera?

      SAVE THE RECEIPT! You’ll need it to claim the device under our free one-year warranty. Take everything out of the box and make sure you have all of the parts.  You do this by matching the box contents with the list of “What’s in the box” on the side of the box!  If you think you are missing a part, please contact our Customer Service Team:

      • Phone:  1-888-818-0436 (Monday through Friday 8am-5pm PST).
      • Email:  [email protected]
      Is there a way to download or view the instruction manuals for my Wi-Fi Camera?

      Of course!  Here’s the link: Wi-Fi Camera

      What are the Wi-Fi connection requirements for my new Wi-Fi camera?

      You will need a 2.4GHz or 5GHz router (802.11bg/n) on your home or office system for Wi-Fi connectivity.  Don’t worry – this is pretty standard for most home Wi-Fi routers these days.

      What are the minimum smart phone or tablet requirements for use with this Momentum camera?

      A mobile device running on an Android 5.0+ (Lollipop) or IOS 8.0+ platform.  Right now, Windows-based platforms are not compatible with Momentum.

      Can the camera stand on its own, or does it have to be attached to something?

      The camera can stand on it’s own.  This makes it very portable, in case you want to try it out in various rooms of the house.  But it can also be securely mounted on a table, wall, or ceiling.

      How do you mount the camera onto a surface?

      Included in the product box are materials you can use to securely mount your camera:

      • A 1 ½” round piece of double-sided tape
      • A 1 ¾” round metal plate with two holes
      • Two screws with plastic anchors

      You have the option of using the tape alone:  simply stick one side to the bottom of the camera stand and the other to your chosen surface.  For a stronger mount, screw the metal plate into the surface (e.g., wall or ceiling), and then watch as the magnetic bottom of the camera snaps securely into place. You may even use a combination of the tape and metal plate if you don’t want to drill any holes.

      Where in my house or office is the best place to put my camera?

      This depends on what area you want the camera to view.  Some popular choices are:  front door entry, baby’s bedroom, living room, and garage.

      What about mounting it facing outdoors through a window?

      This will work great during daylight hours.  However, at night the infrared (IR) camera light will reflect off the glass and greatly reduce any outside visibility.

      Does this camera work outdoors?

      The MOCAM 720 is not made of materials that will withstand harsh weather or extended exposure to rain water.  Therefore we recommend that it be used indoors or in an area protected from the elements.

      Will I be able to capture images at night or in dark environments?

      Sure!  The camera has Infrared (IR) night vision built right in.  Night vision mode is automatically activated when the camera senses a low light environment.

      Is the MOCAM-720-01 camera wireless, or do I have to plug it in to use it?

      In order to function, the camera must be directly connected to a power source.  With a wired (plugged in) connection you have the advantage of unlimited power and never having to worry about changing or charging a battery.  This is the best way to use a security camera.  And you won’t ever miss out on that special YouTube moment!

      I see my Momentum camera has a Micro SD card slot. Why do I need a Micro SD card?

      You do not need a memory card if all you plan to do is live stream with your camera.  But if you want to record videos or take pictures, you’ll need a data storage option, such as a Micro SD Card.  The other option is to subscribe to the Momentum Capture cloud storage subscription.

      What type of Micro SD card is best to use?

      Most brands of Micro SD cards will work fine, as long as their capacity does not exceed 128 GB and is at least Class 4. Here is an estimate of the number of hours of recording you will get with various sizes of Micro SD cards, recording at 720p:

      • 4GB =        12 hours
      • 8GB =        25 hours
      • 16GB =        50 hours
      • 32GB =       100 hours
      Is it better to use the Micro SD card or subscribe to Momentum’s Camera Cloud?

      The choice depends on your projected use and needs.  The Momentum cloud service allows you to record an unlimited number of recordings during the set time frame that you purchase. Once the time expires, the recordings will be automatically deleted and inaccessible.  The Micro SD card allows you to record a certain number of hours, and then the recording will loop around to the beginning and record over the earliest saved data.  With either option, you can easily share your recorded videos and photos with friends or family, or even yourself!

      How do I purchase a Momentum Cloud subscription plan?

      We have devoted an entire page to this topic!  You may only purchase the Momentum Capture subscription plan through the app and camera settings, however here’s the link for more info about our plans:

      Is it possible for me to use multiple Momentum cameras at one time and control them all from the same Momentum account and app?

      Yes, with the exception of the older generation camera model (MOCAM-01/02/03) since it runs on a different Momentum app.

  • Using My Camera

    • Can I use the camera outdoors?

      The 720p WiFi Camera is originally designed for indoor purposes only. This camera is NOT water proof. We do not recommend installing the camera outdoors or in high humidity areas, as this eventually damages the internals of the camera. However, some customers use the 720p WiFi camera on a covered patio or front porch (outdoors) without experiencing any issues.

      How do I set up my camera to use it the first time?

      Here is the basic sequence of steps to follow.  Refer to the Quick Start Guide  and User Manual for more details.

      1. First connect the USB cable to the camera device and power source. Make sure to have a Wi-Fi connection available before you proceed.  [User Manual p. 6]
      2. Download the “Momentum" app and create a new user account. Make sure you’re downloading the correct app. To ensure you’re downloading the correct version, follow the quick start guide’s reference with the app icon image. [User Manual p. 7-10]
      3. You will then receive a verification email link. Click the link in the email to confirm the registration.
      4. Pair your Momentum camera device with your Momentum account and Wi-Fi network. [User Manual p. 10-14]
      5. Once you have successfully connected the camera device to your mobile device you are set to go.
      What do all of those flashing lights mean?

      These are actually very helpful!  Here’s your decoder:

      • Solid Red Light: Camera is booting up.
      • Blinking Red light: Camera has failed connecting to the Wi-Fi network.
      • Blinking Red & Blue Light: Camera is ready to connect to the Wi-Fi network.
      • Blinking Blue Light: Camera is connected to the Wi-Fi network.
      • Solid Blue Light: A user is streaming the camera video live.
      What if I have 2, or 3 or more cameras to set up on the same system?

      That’s an easy one!  First connect all your cables.  Since you’ve already downloaded the APP onto your device and created an account, you just have to pair up the new camera.  You can follow along on pages 10-13 of the User Manual:

      1. Go to the APP menu and select the menu (3 blue lines) at the top left corner of the dashboard screen.
      2. Tap the “PAIR” icon.
      3. Select the “Camera” option and follow the prompts.

      I have my camera paired with my old Wi-Fi network, and now I’ve gotten

      A new one. HELP! What do I do now?

      Don’t panic!  Take a deep breath and proceed as follows:

      1. Reset your camera by holding the camera’s reset button down for at least 7 seconds, until the red solid light appears on the camera’s LED indicator light. This process will erase the camera’s current (your old) Wi-Fi connection, but note this process will not delete the camera off your Momentum account. The camera will still be registered with your account unless you fully delete it from the app settings.
      2. Make sure your mobile device is connected to the new Wi-Fi Network.
      3. Go to the APP menu and select the menu (3 blue lines) at the top left corner of the dashboard screen.
      4. Tap the “PAIR” icon.
      5. Select the “Camera” option and follow the prompts.
      • Now that I’m connected, let’s get going! I’d like to know all the things I can do using my camera with the Momentum APP, like viewing live video feed, recording videos, taking pictures, talking to my kids, etc.

      Ans:  Let the fun begin!  At this point, everything you do with your camera is controlled by using the Momentum APP.  So we’re going to send you to an entire page we’ve created for that topic:

  • Troubleshooting

    • The email verification link does not work, now what should I do?

      There could be several reasons. Don't worry, we've got you covered: Please forward the email you received with the verification link to [email protected] and we'll have your email account verified.

      Why is my camera not pairing?

      There could be several reasons.  Here are some options for resolution of the problem:

      1. Make sure the camera is plugged in and showing a blinking red and blue light.
      2. Check that you are in an area with strong Wi-Fi signal.
      3. Make sure your mobile device is on the Wi-Fi network you wish your camera to be paired to.
      4. Have you entered the correct Wi-Fi password?
      5. Try force closing the app, then open back and try re-pairing.

      Make sure your mobile device is compatible. (iOS 8.0+/ Android 5.0+)

      My camera is not recording onto the micro-SD card?

      There are a couple of issues to consider (besides that your card may be defective):

      1. Check to see if the card was properly inserted into the camera slot. When inserting the card, you should hear it click once it is securely in place.
      2. Your card must be inserted before you pair the camera with the Momentum APP. If you’ve inserted the card after pairing, you must reset the camera and pair it again.
      How do I reset my camera?

      On the back of the camera you will find a Reset button (lower right side).  Hold this down for at least 5 seconds.  During the Reset sequence, the LED indicator light on the front of the camera will go through this process:  solid red, then blinking red, and finally blue.  The camera is now ready to pair again.

      My camera is not showing up on my APP’s dashboard screen.

      This is most likely related to a pairing issue:

      1. Make sure your camera’s pairing process was successful.
      2. Press the “Add” tile and select your camera from the list. If you have multiple cameras, they may show up on different pages.  Just swipe left or right to access the additional camera tiles.

      If all else fails, re-pair your camera

  • Cloud Storage FAQ Section

    • Will I be able to see a live view of my camera feed right after I set it up?
      Yes you will! In addition, all cameras are automatically connected to Momentum Capture for recordings throughout an initial 30-day trial period. This allows you to see the potential of Momentum Capture, and make a decision about which subscription plan will best serve your needs.
      What is the longest period of time I can save video/audio recordings on Momentum Capture?

      30 days.  Most people find this more than sufficient.  But, for that special YouTube worthy moment, or your baby’s first steps, or other videos you’d like to archive, feel free to download to a more permanent location.

      I’m not interested in saving videos, but I do want to view my live feed. Is that possible?

      Of course!  The free plan includes unlimited live streaming. Your account will already be enrolled after pairing your camera.

      How often will I be billed for my cloud subscription?

      All plans are monthly subscriptions, and will be billed monthly.

      How will I be billed?

      When you first sign up, you will be able to input information about a credit card you want to be used for billing.  That credit card will then be automatically charged each month for your Momentum subscription.

      How many Momentum cameras or devices are covered by each subscription?

      Each camera/device will require a separate subscription plan.

      What if I start out on the 7-Day Lite Plan but then later on decide I’d like to be able to store data for a longer period of time?

      No problem.  You can easily change plans via the Momentum App.  Momentum will then prorate your charges for the month in which you make changes to your plan.

      May I cancel my subscription at any time?

      Yes.  Momentum will then prorate your payment for the month that you cancel your plan.

  • Getting Started

    • How do I get access to the Momentum APP?

      All you have to do is download it onto your smart phone or tablet. Remember, the APP is compatible with Apple iPhones, iPods, or iPads running iOS 8.0 or later, and Android phones or tablets running Android 5.0 (Lollipop) or later. Here’s a link to your download choices: Download Momentum APP Make sure you’re downloading the correct app. Check out the Momentum Quick Start Guide’s instructions, page 1. This shows the Momentum icon image you should always look for to identify the correct app.

      Does my Momentum App work with Nest?

      Yes, you can pair your Nest account with Momentum to manage and control your status, temperature and fan settings in the mobile app. More information on how to do this here

      Will I need to create an account in order to use the APP with my Momentum devices?

      You can easily do this by launching the Momentum APP and then selecting “Create Account.”

      • Enter a valid email address and a password.

      You will then receive a verification email link. Click the link in the email to confirm the registration.

      Can I use the new Momentum APP with the prior generation Momentum devices?

      No, that will not be possible.  Unfortunately the old devices are not compatible with the new APP.

      What if I forget my account password?

      No problem!  At the login screen you will see a “Forgot password” option.  Tap on that and enter your email associated with the account.  You will then receive an email with a link to reset and setup your new password.  Once the new password is set, you can use it to log into your account.

      What is a “dashboard”?

      This is your APP’s home screen where you can view and access all of your paired devices.  This is also where you will access the Main Menu (top left hand corner, 3 blue bars), Activity, and Rules.

      Can I customize my dashboard?

      Of course! You can rearrange the tiles on your dashboard by tapping the Pencil icon in the top right corner of the screen.  You can also change the size of the tiles if you want to have some larger or smaller than others.  If you want to save your changes, make sure you tap the “Save Dashboard” button at the bottom of the screen when you are finished with your editing.

      Can I add a profile picture to the APP?

      Sure you can!  Go to the Menu.  At the top of your screen, you’ll see “Customize Your Profile.”  Click on this. Tap the ‘+’ icon, then take a new photo or choose a photo. Press “Save” once you’ve selected the photo.

  • Using the APP

    • What kind of things will the APP allow me to control?

      Your Momentum APP is brain center for everything you might want to do with your device.  For example, you can set rules and mobile alerts for your devices, view live and recorded video feed, use the 2-way audio to talk to people or pets, take photos, tell your camera when to record videos, manage your Momentum account, choose cloud Capture plans, and pair devices.  Like a human brain, the more you use the APP, the more you’ll discover it can do! You can even connect your momentum app to your Nest Thermostat.

      How do I pair my Nest device to the Momentum app?

      The Momentum app is capable of working with your Nest Thermostat device. Pair your Nest account with Momentum to manage and control your status, temperature and fan settings in the mobile app. Please follow these setup instructions here for further details.

      How do I view live video feed on my camera?

      Go to your dashboard and select the tile that matches up with the camera taking the feed you want to see.  On the tile, you’ll see the camera device’s name at the top, and a recent image taken by that camera.  Selecting this device will automatically load your feed.  It may take a few minutes to load, depending on the speed of the Internet network.

      I see on my live video feed that my dog is sitting on the couch, which he’s not supposed to do! Can I use the 2-way audio function to tell him to get down?

      Yes!  Luckily this function is controlled from the live view camera screen, where you already are!  Here are the 4 easy steps:

      1. Tap anywhere on the screen to bring up the top and bottom tool bars.
      2. Tap on the microphone icon on the left side of the bottom tool bar.
      3. Speak to your dog.
      4. De-select the microphone icon so you can listen to your dog’s reply.

      Note you will have to choose and de-select the microphone for long conversations.  The audio will go through only one source (either device of APP) at a time.  It’s sort of like a walkie-talkie function, but better.

      How do I manually take a picture of my dog, or cat, or kid?

      From your live view screen, tap anywhere to bring up the top and bottom tool bars.  Tap on the camera icon on the bottom tool bar.  Your camera will then take a snapshot for you.

      How do I manually record a video of my dog, cat, or kid?

      Select the camera that you want to view and enter the live view camera screen. Tap anywhere on the screen to bring up the top and bottom bars. Tap the round icon in the middle left of the bottom tool bar. Selecting this button will have the camera start recording. To stop the recording, tap the button again.

      How do I access my recorded videos?

      If you have paid for a cloud Capture subscription plan, go to the Dashboard, select the “Activity” option for your device, and then select “Videos.”

      If you have a micro-SD card recording, go to your Dashboard, select the “Activity” option for your device, and then select “SD Card.”

      What are “triggers” and “rules”?

      Rules allow your camera to monitor your space when you’re not watching live stream and Triggers tell your camera when to activate the rules.

      Where do I go on the APP to set triggers and rules?

      These are all controlled from the “Rules” selection on the Momentum Menu.  You can also access rules from a tile on your Dashboard that says “Rules.”  You’ll find the “TRIGGER” function within the menu of each Rule you set.  Every rule is set separately, and every separate rule has it’s own trigger.

  • Troubleshooting

    • My camera is not showing up on my APP’s dashboard screen.

      This is most likely related to a pairing issue:

      1. Make sure your camera’s pairing process was successful.
      2. Press the “Add” tile and select your camera from the list. If you have multiple cameras, they may show up on different pages.  Just swipe left or right to access the additional camera tiles.

      If all else fails, re-pair your camera.

      Why am I not getting any live video feed from my camera?

      There are a number of possible causes:

      1. Make sure you have strong internet connection
      2. Your camera may have lost Internet connection.
      3. Try to restart the APP by force closing it and opening it back again.
      Why is my APP no longer working properly?
      1. Make sure you have the latest app version available from the app store.
      2. Check to see if you have the latest firmware version on your camera or other device. To update the firmware, view the live video screen for the individual camera. Go to the Menu.  Select “Settings.”  Select your device from the list.  Then select the “Update Firmware” button from the list.