We All Have Questions – You Might Too

How Can We Help You?

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Type in your search query in the field below or choose a topic directly in the navigation below the search field.
Can’t find what you are looking for? Scroll all the way to the end of this page and drop us a note or talk to a real person
Are you having difficulties pairing your camera? This process get's it fixed 99% of the time. [Click here]
The latest firmware for the cameras should help get you to pair your device. You can download the firmware file here:

Download Firmware

In order to update the firmware, please make sure you have your SD card available. Here’s how to update your firmware in 5 easy steps:

1. Download the firmware to your computer and load the firmware file onto your micro-SD card. (DO NOT change the file name)
2. Unplug camera and Insert micro-SD card.
3. Plug in camera and check LED status. Once the red LED blinks 3 times and goes to solid red, the update is completed.
4. Remove micro-SD card.
5. Try to pair the camera with your App.

If you’re having trouble to complete this process, please feel free to email us at [email protected] or call us at 1-888-818-0436 for further assistance.

Choose Your FAQ Topic:

  • Purchasing

    • Where can I purchase or order a Momentum product?

      You can order your new Momentum product here, or at one of our retail partners. Check out you local Walmart or Target store - you will find Momentum products in the electronics area.

       

      What forms of payment are accepted?

      We currently accept payment via MasterCard, Visa, Discover, and American Express.

       

      How long after I order will my Momentum product arrive?

      On average, it takes between 2-5 business days for your Momentum product to arrive. However, travel time depends on your geographic location. Here are some estimated times from the day you order until delivery to your door in a few popular regions and states:

       

      • Southern California: 1-2 business days
      • Central California, Arizona, Utah, Nevada: 2-3 business days
      • Northern California & the Pacific Northwest: 3-4 business days
      • Colorado, Texas, Minnesota, Wisconsin, Illinois: 2-3 business days
      • Tennessee, Kentucky: 2-3 business days
      • New England & New York: 1-2 business days
      • Ohio, Pennsylvania, New Jersey, Washington D.C., Virginia, Maryland: 2-3 business days

       

      These delivery estimates are based on FedEx Ground’s estimated delivery times and may vary slightly by city. Business days for shipping are Monday-Friday, excluding holidays. Please note that delays may occur around holidays. If you have questions about a specific location, please feel free to contact us.

       

      How do I check on the status of my order?

      We usually process your order within one business day. You will receive an email notification on every step of the process. Once your Momentum product has left our warehouse, you can track the package via your individual FedEx tracking code.

       

  • Shipping

    • How do you ship my Momentum product?

      We ship via FedEx Ground.

      To where will you ship Momentum products?

      We ship to all U.S. states.

      Do you ship outside the continental U.S.?
      Yes! We ship to Alaska and Hawaii, but there will be a charge added because of increased shipping costs to us.
      How much is your shipping charge?

      Shipping within the continental U.S. is free.  For customers in Alaska and Hawaii, we add a shipping charge because of the increased shipping costs to us.  If you want to ship to Alaska or Hawaii, please contact us directly for the shipping fee.

  • Unpacking and Setup

    • What is the first thing I should do upon receipt of my Momentum product?

      Take everything out of the box and make sure you have all of the parts.  You do this by matching the box contents with the list of “What’s in the box” on the side of the box!  If you think you are missing a part, please contact our Customer Service Team:

      Phone:  1-888-818-0436 (Monday through Friday 8am-5pm PST).

      I see my Momentum product has a Micro SD card slot. What type of Micro SD card is best to use?

      Most brands of Micro SD cards will work fine, as long as their capacity does not exceed 128 GB. It must also be at least Class 4 or higher.

      Are there other data storage options available?

      Yes!  We are proud to offer the Momentum Capture Cloud for live streaming and data storage.  For live streaming, it is free!  If you want to store your data, there is a small monthly subscription fee that is based on the number of days of storage you want to have available to you.  Skip over to this link if you want more information.

      What are the minimum smart phone or tablet requirements for use with a Momentum product?

      A mobile device running on an Android 5.0+ (Lollipop) or IOS 8.0+ platform.  Right now, Windows-based platforms are not compatible with Momentum.

      Will I need to download any special programs or apps in order to use my Momentum product?

      Yes, and it is super easy!  Simply search for “Momentum” on the Google Play Store (for Android devices) or the Apple App Store (for IOS devices).  Download the App for your specific Momentum product, create a new user account, sync, and you’re set to go.  For more detailed instructions on how to do this, scroll down to the appropriate product page (e.g., 720 p Wi-Fi Camera) in this HELP section.  There you will find FAQs for your particular product.  You can also check out our How To videos, and the downloadable pdf instruction manuals on each product page.

      Am I able to manage my Momentum account and App from a MAC or PC computer?

      The Momentum App currently works only on IOS/Android smartphones or tablets, and Amazon tablets. Desktop support is not offered.

      Can you provide any advice to me on where to place or install my Momentum product?

      We would love to!  Scroll down to the HELP section on this page that matches your product, and you’ll find specific guidelines for installation, including ideas on where to place your product for the best data capture success.  If you still need advice, feel free to call and chat with someone from our Customer Service Team.

  • Warranty & Returns

    • Does my Momentum product have a warrant?

      We are committed to maintaining your loyalty and acting in good faith at all times.  This means transparency. Your Momentum product comes with a one-year warranty that is described on e Save ach product page.  If you’re experiencing problems, call us and we’ll help diagnose the issue.  If the issue cannot be resolved, we’d be happy to send a replacement per our warranty.

      Who do I contact if I am experiencing a problem with my Momentum product?

      Reach out to our Customer Service Team at:

       

       

       

       

      • Email:  [email protected]
      • Phone:  1-888-818-0436 (Monday through Friday 8am-5pm PST).
      How do I return a Momentum product?

      Please contact our Customer Service Team and we’ll provide you with guidance. Before calling us please locate a copy of your original purchase receipt. This is required for our warranty program.

       

  • Setting Up My Camera

    • What is the first thing I should do upon receipt of my Wi-Fi Camera?

      SAVE THE RECEIPT! You’ll need it to claim the device under our free one-year warranty. Take everything out of the box and make sure you have all of the parts.  You do this by matching the box contents with the list of “What’s in the box” on the side of the box!  If you think you are missing a part, please contact our Customer Service Team:

      • Phone:  1-888-818-0436 (Monday through Friday 8am-5pm PST).
      • Email:  [email protected]
      Is there a way to download or view the instruction manuals for my Wi-Fi Camera?

      Of course!  Here’s the link: Wi-Fi Camera

      What are the Wi-Fi connection requirements for my new Wi-Fi camera?

      You will need a 2.4GHz or 5GHz router (802.11bg/n) on your home or office system for Wi-Fi connectivity.  Don’t worry – this is pretty standard for most home Wi-Fi routers these days.

      What are the minimum smart phone or tablet requirements for use with this Momentum camera?

      A mobile device running on an Android 5.0+ (Lollipop) or IOS 8.0+ platform.  Right now, Windows-based platforms are not compatible with Momentum.

      Can the camera stand on its own, or does it have to be attached to something?

      The camera can stand on it’s own.  This makes it very portable, in case you want to try it out in various rooms of the house.  But it can also be securely mounted on a table, wall, or ceiling.

      How do you mount the camera onto a surface?

      Included in the product box are materials you can use to securely mount your camera:

      • A 1 ½” round piece of double-sided tape
      • A 1 ¾” round metal plate with two holes
      • Two screws with plastic anchors

      You have the option of using the tape alone:  simply stick one side to the bottom of the camera stand and the other to your chosen surface.  For a stronger mount, screw the metal plate into the surface (e.g., wall or ceiling), and then watch as the magnetic bottom of the camera snaps securely into place. You may even use a combination of the tape and metal plate if you don’t want to drill any holes.

      Where in my house or office is the best place to put my camera?

      This depends on what area you want the camera to view.  Some popular choices are:  front door entry, baby’s bedroom, living room, and garage.

      What about mounting it facing outdoors through a window?

      This will work great during daylight hours.  However, at night the infrared (IR) camera light will reflect off the glass and greatly reduce any outside visibility.

      Does this camera work outdoors?

      The MOCAM 720 is not made of materials that will withstand harsh weather or extended exposure to rain water.  Therefore we recommend that it be used indoors or in an area protected from the elements.

      Will I be able to capture images at night or in dark environments?

      Sure!  The camera has Infrared (IR) night vision built right in.  Night vision mode is automatically activated when the camera senses a low light environment.

      Is the MOCAM-720-01 camera wireless, or do I have to plug it in to use it?

      In order to function, the camera must be directly connected to a power source.  With a wired (plugged in) connection you have the advantage of unlimited power and never having to worry about changing or charging a battery.  This is the best way to use a security camera.  And you won’t ever miss out on that special YouTube moment!

      I see my Momentum camera has a Micro SD card slot. Why do I need a Micro SD card?

      You do not need a memory card if all you plan to do is live stream with your camera.  But if you want to record videos or take pictures, you’ll need a data storage option, such as a Micro SD Card.  The other option is to subscribe to the Momentum Capture cloud storage subscription.

      What type of Micro SD card is best to use?

      Most brands of Micro SD cards will work fine, as long as their capacity does not exceed 128 GB and is at least Class 4. Here is an estimate of the number of hours of recording you will get with various sizes of Micro SD cards, recording at 720p:

      • 4GB =        12 hours
      • 8GB =        25 hours
      • 16GB =        50 hours
      • 32GB =       100 hours
      Is it better to use the Micro SD card or subscribe to Momentum’s Camera Cloud?

      The choice depends on your projected use and needs.  The Momentum cloud service allows you to record an unlimited number of recordings during the set time frame that you purchase. Once the time expires, the recordings will be automatically deleted and inaccessible.  The Micro SD card allows you to record a certain number of hours, and then the recording will loop around to the beginning and record over the earliest saved data.  With either option, you can easily share your recorded videos and photos with friends or family, or even yourself!

      How do I purchase a Momentum Cloud subscription plan?

      We have devoted an entire page to this topic!  You may only purchase the Momentum Capture subscription plan through the app and camera settings, however here’s the link for more info about our plans:

      Is it possible for me to use multiple Momentum cameras at one time and control them all from the same Momentum account and app?

      Yes, with the exception of the older generation camera model (MOCAM-01/02/03) since it runs on a different Momentum app.

  • Using My Camera

    • Can I use the camera outdoors?

      The 720p WiFi Camera is originally designed for indoor purposes only. This camera is NOT water proof. We do not recommend installing the camera outdoors or in high humidity areas, as this eventually damages the internals of the camera. However, some customers use the 720p WiFi camera on a covered patio or front porch (outdoors) without experiencing any issues.

      How do I set up my camera to use it the first time?

      Here is the basic sequence of steps to follow.  Refer to the Quick Start Guide  and User Manual for more details.

      1. First connect the USB cable to the camera device and power source. Make sure to have a Wi-Fi connection available before you proceed.  [User Manual p. 6]
      2. Download the “Momentum" app and create a new user account. Make sure you’re downloading the correct app. To ensure you’re downloading the correct version, follow the quick start guide’s reference with the app icon image. [User Manual p. 7-10]
      3. You will then receive a verification email link. Click the link in the email to confirm the registration.
      4. Pair your Momentum camera device with your Momentum account and Wi-Fi network. [User Manual p. 10-14]
      5. Once you have successfully connected the camera device to your mobile device you are set to go.
      What do all of those flashing lights mean?

      These are actually very helpful!  Here’s your decoder:

      • Solid Red Light: Camera is booting up.
      • Blinking Red light: Camera has failed connecting to the Wi-Fi network.
      • Blinking Red & Blue Light: Camera is ready to connect to the Wi-Fi network.
      • Blinking Blue Light: Camera is connected to the Wi-Fi network.
      • Solid Blue Light: A user is streaming the camera video live.
      What if I have 2, or 3 or more cameras to set up on the same system?

      That’s an easy one!  First connect all your cables.  Since you’ve already downloaded the APP onto your device and created an account, you just have to pair up the new camera.  You can follow along on pages 10-13 of the User Manual:

      1. Go to the APP menu and select the menu (3 blue lines) at the top left corner of the dashboard screen.
      2. Tap the “PAIR” icon.
      3. Select the “Camera” option and follow the prompts.

      I have my camera paired with my old Wi-Fi network, and now I’ve gotten

      A new one. HELP! What do I do now?

      Don’t panic!  Take a deep breath and proceed as follows:

      1. Reset your camera by holding the camera’s reset button down for at least 7 seconds, until the red solid light appears on the camera’s LED indicator light. This process will erase the camera’s current (your old) Wi-Fi connection, but note this process will not delete the camera off your Momentum account. The camera will still be registered with your account unless you fully delete it from the app settings.
      2. Make sure your mobile device is connected to the new Wi-Fi Network.
      3. Go to the APP menu and select the menu (3 blue lines) at the top left corner of the dashboard screen.
      4. Tap the “PAIR” icon.
      5. Select the “Camera” option and follow the prompts.
      • Now that I’m connected, let’s get going! I’d like to know all the things I can do using my camera with the Momentum APP, like viewing live video feed, recording videos, taking pictures, talking to my kids, etc.

      Ans:  Let the fun begin!  At this point, everything you do with your camera is controlled by using the Momentum APP.  So we’re going to send you to an entire page we’ve created for that topic:

  • Troubleshooting

    • The email verification link does not work, now what should I do?

      There could be several reasons. Don't worry, we've got you covered: Please forward the email you received with the verification link to [email protected] and we'll have your email account verified.

      Why is my camera not pairing?

      There could be several reasons.  Here are some options for resolution of the problem:

      1. Make sure the camera is plugged in and showing a blinking red and blue light.
      2. Check that you are in an area with strong Wi-Fi signal.
      3. Make sure your mobile device is on the Wi-Fi network you wish your camera to be paired to.
      4. Have you entered the correct Wi-Fi password?
      5. Try force closing the app, then open back and try re-pairing.

      Make sure your mobile device is compatible. (iOS 8.0+/ Android 5.0+)

      My camera is not recording onto the micro-SD card?

      There are a couple of issues to consider (besides that your card may be defective):

      1. Check to see if the card was properly inserted into the camera slot. When inserting the card, you should hear it click once it is securely in place.
      2. Your card must be inserted before you pair the camera with the Momentum APP. If you’ve inserted the card after pairing, you must reset the camera and pair it again.
      How do I reset my camera?

      On the back of the camera you will find a Reset button (lower right side).  Hold this down for at least 5 seconds.  During the Reset sequence, the LED indicator light on the front of the camera will go through this process:  solid red, then blinking red, and finally blue.  The camera is now ready to pair again.

      My camera is not showing up on my APP’s dashboard screen.

      This is most likely related to a pairing issue:

      1. Make sure your camera’s pairing process was successful.
      2. Press the “Add” tile and select your camera from the list. If you have multiple cameras, they may show up on different pages.  Just swipe left or right to access the additional camera tiles.

      If all else fails, re-pair your camera

  • Setting Up My Garage Door Controller

    • What is the first thing I should do upon receipt of my Garage Door Controller?

      SAVE THE RECEIPT! You’ll need it to claim the device under our free one-year warranty. Take everything out of the box and make sure you have all of the parts.  You do this by matching the box contents with the list of “What’s in the box” on the side of the box!  If you think you are missing a part, please contact our Customer Service Team:

      How do I know if my garage opener is compatible with this device?

      The Momentum Garage Door Controller will work with most garage openers manufactured after 1993, however it is not compatible with garage openers using Security 2.0+ or MyQ® technology. For more information on our compatibility list, click here. Please note however that all compatible openers have not been identified yet but we will be continuously updating this list as we learn more.

      How do I connect the garage door controller to my garage opener?

      Please follow the instructions provided in the Quick Start Guide and Manual.

      Is there a way to download or view the instruction manuals for my Garage Door Controller?
      What are the Wi-Fi connection requirements for my new Garage Door Controller?

      You will need a 2.4GHz or 5GHz router (802.11bg/n) on your home or office system for Wi-Fi connectivity.  Don’t worry – this is pretty standard for most home Wi-Fi routers these days.

      What are the minimum smart phone or tablet requirements for use with this Momentum Garage Door Controller?

      A mobile device running on an Android 5.0+ (Lollipop) or IOS 8.0+ platform.  Right now, Windows-based platforms are not compatible with Momentum.

      Can the Garage Door Controller stand on its own, or does it have to be attached to something?

      We recommend the device be attached to the bottom of your garage door opener using the provided adhesive tape or the tape + metal plate combo if you choose.

      How do you mount the camera onto a surface?

      Included in the product box are materials you can use to securely mount your camera:

      • A 1 ½” round piece of double-sided tape
      • A 1 ¾” round metal plate with two holes

      You have the option of using the tape alone:  simply stick one side to the bottom of the camera stand and the other to the bottom of the garage door opener.  You may even use a combination of the tape and metal plate if you want to be able to remove the camera from the garage door opener easier.

      Does this camera work outdoors?

      The MOGA-001 is not made of materials that will withstand harsh weather or extended exposure to rain water.  Therefore, we recommend that it be used indoors or in an area protected from the elements.

      Will I be able to capture images at night or in dark environments?

      Sure!  The device has Infrared (IR) night vision built right in.  Night vision mode is automatically activated when the camera senses a low light environment.

      Is the MOGA-001 Garage Door Controller wireless, or do I have to plug it in to use it?

      In order to function, the device must be directly connected to a power source.  With a wired (plugged in) connection you have the advantage of unlimited power and never having to worry about changing or charging a battery.  This is the best way to use a security camera.

      I see my Momentum Garage Door Controller has a Micro SD card slot. Why do I need a Micro SD card?

      You do not need a memory card if all you plan to do is live stream with your device.  But if you want to record videos or take pictures, you’ll need a data storage option, such as a Micro SD Card.  The other option is to subscribe to the Momentum Capture cloud storage subscription.

      What type of Micro SD card is best to use?

      Most brands of Micro SD cards will work fine, as long as their capacity does not exceed 128 GB and is at least Class 4. Here is an estimate of the number of hours of recording you will get with various sizes of Micro SD cards, recording at 720p:

      • 4GB =              12 hours
      • 8GB =              25 hours
      • 16GB =              50 hours
      • 32GB =             100 hours
      Is it better to use the Micro SD card or subscribe to Momentum’s Camera Cloud?

      The choice depends on your projected use and needs.  The Momentum cloud service allows you to record an unlimited number of recordings during the set time frame that you purchase. Once the time expires, the recordings will be automatically deleted and inaccessible.  The Micro SD card allows you to record a certain number of hours, and then the recording will loop around to the beginning and record over the earliest saved data.  With either option, you can easily share your recorded videos and photos with friends or family, or even yourself!

      How do I purchase a Momentum Cloud subscription plan?

      We have devoted an entire page to this topic!  You may only purchase the Momentum Capture subscription plan through the app and camera settings, however here’s the link for more info about our plans:  Cloud Subscription

      Is it possible for me to use multiple Momentum cameras at one time and control them all from the same Momentum account and app?

      Yes, with the exception of the older generation camera model (MOCAM-01/02/03) since it runs on a different Momentum app.

  • Before you buy

    • Is my garage door motor compatible?

      The Momentum Garage Door Controller is compatible with most current brands. You can make sure yours is on the list of compatible motors here.

      Am I able to manage my account and app from a PC or MAC computer?

      Our Momentum app only works on iOS/Android smartphones or tablets and Amazon tablets. It does not have desktop support.

      Does the Momentum app work with Windows smart phones and tablets?

      No, only android and iOS.

      What do I need to work the Garage Door Controller?

      Here are the requirements:

      1. Compatible garage door opener (Cannot have, and not limited to, openers using Security 2.0+, MyQ® technology.)
      2. A stable Wi-Fi connection
      3. Power source
      4. Smart phone or tablet running android 5.0+ or iOS 8.0+.
      Where are the best places to set up my garage door controller?

      We recommend to set up the device hanging under your garage door opener.

      Can the device work outdoors?

      This device is not meant for outdoor use, so we can only recommend they be used indoors. They are not designed to sustain rain or other harsh weather environments.

      What is the maximum distance the camera can see?

      If there are no obstacles, it can see as far as your eyes can see. It will also depend on the size of the object you are trying to see as well as the environment you are in.

      Does the camera have any zooming capabilities?

      You are able to magnify live video feed while in the full screen mode. However, the camera itself does not having a zooming lens.

      Does the device automatically go into night mode or does it have to be manually set?

      The device will switch to night vision mode automatically.

      Is the device able to work in the dark?

      Yes, it has IR (Infrared) Night Vision. Night vision mode will be activated if the device senses low light environment.

      What is the camera’s viewing angle?

      The camera has a viewing angle of 110°.

      Can I use this as a wireless webcam for my computer? (i.e. as a webcam for doing a live broadcast via Google Hangouts)

      No, you are not able to use this device as a wireless webcam for your computer.

      Is this a wireless device or does it have to be plugged in?

      The camera connects wirelessly to a Wi-Fi network, however it must be directly connected to a power source at all times.

      Do I need a memory card to record videos or take pictures?

      You have two options: insert your own micro-SD card or subscribe for cloud storage through the Momentum app.

      What is the largest capacity micro-SD card I can use?

      Your micro-SD card must be 128GB or under.

      Am I able to record 24 hours a day?

      Not at the moment, but we’re working on it!

      What other options are there if I don’t want to record 24 hours a day?

      You can have automatic recording when the camera detects motion or sound. These settings can be adjusted from the Momentum app.

      What happens when my micro-SD card gets full?

      The recordings will then loop around and record over the earliest saved data. You may also get an alert in the Momentum app that your micro-SD card is about to be full.

      How many recordings and photos can I store if I purchase the Momentum cloud subscription service?

      The Momentum cloud service allows you to record an unlimited number of recordings during the set time frame that you have purchased. Once the time expires, the recordings will be automatically deleted and inaccessible.

      Can I control the controller features even if I am in another location?

      Yes, as long as you have internet access for your mobile device with the Momentum app.

      How many hours of recording do I get with a 4GB, 8GB, 16GB, or 32GB SD card at 720p?

      If you use: 4GB SD card= 12 hours, 8GB SD card = 25 hours, 16GB SD card = 50 hours, and 32GB SD card= 100 hours.

      What will happen to my recordings if the device is stolen?
      1. If you save your recordings with a micro-SD card, then your recordings will be lost along with the device. However, the burglar will not be able to use the device since it’s still linked with your Momentum account.
      2. If you save your recordings with the Momentum cloud subscription, then you will still retain those recordings on your Momentum account. The burglar would not be able to use the device to access your account.
      Will live streaming the camera feed consume a lot of data on my mobile device?

      Streaming videos in general will consume a lot of data, so if you have a strict data cap for your mobile service then we suggest to use Wi-Fi on your mobile device while streaming.

      What is the camera image quality?

      1280x720 @30 FPS

      Am I able to use multiple Momentum cameras and other Momentum devices and control them all from the same Momentum account and app?

      Yes, with the exception of the older generation camera model MOCAM-01/02/03 since it runs on a different Momentum app.

  • Installation

    • How do I set up my Garage Door Controller?
      1. First, connect the USB cable to the device and power source nearby your garage opener. Make sure to have a stable Wi-Fi connection in the area before you proceed.  Download the "Momentum Camera" app and create a new user account. Select the “Momentum Garage Door Controller w/ Camera” option, and follow the on screen prompts to complete the pairing process. Make sure to have your volume up and your mobile device close to the Garage Door Controller while pairing.
      2. Once you have successfully connected the device to your Momentum account, mount the device under your garage opener using the provided sticker or sticker + metal plate. Next, identify the correct terminals on your garage opener, which are the same ones used for your wall remote console. Connect the provided wires into the terminals. If you’re still unsure about which terminals to be connecting the wires to, feel free to browse through our picture guide for your garage opener model. Wiring Assembly instructions
      3. Connect the other ends to the terminals on the back of the Garage Door Controller (making sure you insert on the first two inner terminals).
      Is this controller able to work with two garage doors?

      Yes! The same setup rules apply for the second door, so you’ll need to wire the appropriate terminals from your second garage opener to the second pair of terminals in the back of the Garage Door Controller.

      To connect the second door function on your Momentum app, go the menu and pairing screen, then select the second door option.

      How do I pair my Garage Door Controller to a different Wi-Fi network?
      1. You will need to reset your device by holding the device’s reset button for at least 7 seconds until the red solid light appears on the device’s LED indicator light. This process will erase the camera’s current Wi-Fi connection and will need to be re-paired again to the new Wi-Fi from the Momentum app.
      2. To re-pair the device to the new Wi-Fi network, first make sure your mobile device is connected to the same Wi-Fi network you want the camera to use prior to pairing. From the Momentum app, select the ‘menu’ button at the top left corner in the dashboard screen. Tap the ‘Pair’ icon, then select the ‘Garage Door Controller’ option. Follow the prompts provided in the app to continue the pairing process.
      How do I create a Momentum account?
      1. You must first download the Momentum app from either the Apple Appstore for Apple devices, Google Play for android devices, or the Amazon Appstore for Amazon tablets.
      2. Open the app, then select ‘Create Account’ at the bottom of the first screen. Follow the prompts in the app to create your new Momentum account.
      How do I install the micro-SD card for recording?

      Insert your micro-SD card into the micro-SD card slot on the left side of the camera. Make sure to insert it in the correct orientation so the card slides in completely. You should hear a clicking noise if inserted correctly.

      How do I purchase a cloud storage subscription plan?

      From the Momentum app, go to the menu screen and select the device you wish to purchase the subscription plan for. In the next screen, you will see the subscription options available for purchase. Select the ‘Learn More’ button at the bottom of the screen, which will redirect you to the purchasing site. Select the plan of your choice, then select ‘Continue’. Enter your credit card information in the provided fields. Select the ‘Submit Payment’ button to complete the purchase. Each subscription plan can only be applied to one device.

      How do I cancel my subscription plan?

      From the Momentum app, go to the menu screen and select the Momentum camera you wish to cancel the subscription plan for. In the next screen, you will see the subscription options available for purchase. Select the ‘Learn More’ button at the bottom of the screen, which will redirect you to the purchasing site. From the provided list, select the ‘Cancel Subscription’ option at the bottom of the list. Select ‘Continue’ to complete the cancellation.

  • Features

    • How do I view live video feed of my Garage Door Controller?
      From the Momentum app, select the Garage Door Controller camera tile that includes the camera screenshot. (The Garage Door Controller camera tile has the device’s name at the top and an image of a recent camera image.) This will take you directly to the live view screen. The feed may take a few seconds to load, but will take longer depending on the network speed.
      How do I control my garage door using the app?
      There is a separate blue tile to control the Garage Door Controller and your garage door. Tap on the tile to access the control and live view screen. In the middle of the screen, press the blue ‘garage door’ button and watch the action happen from the same screen.
      How do I use the two-way audio function?
      This function is controlled only from the live view camera screen. Once in the live view screen, tap anywhere on the screen to bring up the top and bottom bars. At the bottom left corner, you will see a microphone icon. Tap on the microphone icon once. You may then speak into your mobile device, and the sound will be transmitted to the garage door controller’s speakers. Note you will not be able to hear any audio coming from the camera while the microphone icon is selected (similar to a walkie-talkie function).
      How do I manually take photos of my camera’s view?
      Select Garage Door Controller camera tile to enter the live view screen. Tap anywhere on the screen to bring up the top and bottom bars. Tap the middle right camera icon. Selecting this button will snap a shot from your Momentum camera.
      How do I manually record videos?
      Select Garage Door Controller camera tile to enter the live view screen. Tap anywhere on the screen to bring up the top and bottom bars. Tap the middle left record icon. Selecting this button will have the camera start recording. Tap the button again to stop recording.
      How do I access my recorded videos?
      1. If you have paid for a cloud subscription plan: Go to the menu and select the ‘Activity’ option. From this screen, select alerts to view your recordings.
      2. If have a micro-SD card recording: Go to the menu and select the ‘Activity’ option. Select the ‘SD Card’ option to view the saved recordings and photos.
      Can I download the recorded footage to my mobile device?

      Yes you can! While you are viewing the selected recording, press the ‘download’ button at the lower right corner.

      Can I permanently delete recordings from the cloud or micro-SD card?

      Yes, you may also do that as well while viewing the selected recording. At the top right corner of the screen, tap the ‘delete’ button to delete the recording.

      How do I customize my dashboard?

      From the dashboard screen, select the ‘pencil’ icon at the top right corner. The tiles on the dashboard will now be able to be moved around, shrunk, enlarged, removed, or added. You can also rename your dashboard as you wish.

      How do I enable triggers?

      There are two types of triggers: motion and sound detections. From the live view screen, tap the ‘settings’ icon at the top right corner. Scroll down until you will see the option bars. Adjust the bars to your liking.

      How do I set rules?

      From the menu, select the ‘Rules’ option. Press the ‘+’ button to add a rule. Select which camera for the rule, the trigger, the days, and the time range. Remember to save the rule once finished.

  • Troubleshooting

    • Why is my Garage Door Camera not pairing?

      There could be several possibilities:

      1. Make sure the camera is plugged in and showing a blinking red and blue light.
      2. Make sure you are in an area with strong Wi-Fi signal.
      3. Make sure your mobile device is on the Wi-Fi network you wish your camera to be paired to.
      4. Make sure you have entered the correct Wi-Fi password.
      5. Try force closing the app, then open back and try re-pairing again.
      6. Make sure your mobile device is compatible. (iOS 8.0+/ Android 5.0+)
      7. Make sure your mobile device has the volume up and is nearby the Garage Door Controller while pairing.
      Can I get a refund if I stop my subscription plan short of a full billing cycle?

      Full refunds will not be provided for early subscription terminations. However, you will get refunded the prorated amount dependent on when you terminated the subscription on the billing cycle.

      How do I flip the video display on my phone if the Garage Door Controller is mounted upside down?

      From the live view camera screen, tap the ‘settings’ icon at the top right corner. Scroll down until you see a ‘Flip Image’ button.

      I forgot my password to login.

      At the login screen, tap on ‘Forgot password’ and enter the email associated with the account. You will then receive an email with a link to reset and setup your new password. One the new password is set, you can login back into the app using the new password.

      Why is my Garage Door Controller not recording onto the micro-SD card?
      1. First make sure the micro-SD card was properly inserted. It should make a clicking noise once securely placed.
      2. Make sure the micro-SD card is inserted before pairing the Garage Door Controller. If you’ve inserted the card after pairing, you must reset the Garage Door Controller and pair it back again.
      Why am I not getting any live video feed from my Garage Door Controller?
      1. Make sure you have strong internet connection.
      2. Your camera may have lost internet connection.
      3. Try to restart the app by force closing it and opening it back again.
      Why is my app no longer working properly?
      1. Make sure you have the latest app version available from the app store.
      2. Check to see if you have the latest firmware version on your Garage Door Controller. To update the firmware, view the live video screen for the individual device, tap the settings icon, then select the ‘Update Firmware’ button from the list,
      How do I add a profile picture?

      Tap on the settings icon at the top left corner, then tap on your name at the top of the list. Tap the ‘+’ icon, then take a new photo are choose a photo. Press save once you’ve selected the photo.

      My Garage Door Controller camera tile or controller tile doesn’t show up on my app’s dashboard screen.
      1. First make sure the camera’s pairing process was successful.
      2. Press the ‘Add’ tile and select your device from the list. Note if you have multiple devices, it may appear on another page. Swipe left or right to access the additional camera tiles.
      Where can I view my manually recorded videos and photos?

      Select the ‘Activity’ tile and select the ‘Videos’ or ‘Photos’ tab.

  • Cloud Storage FAQ Section

    • Will I be able to see a live view of my camera feed right after I set it up?
      Yes you will! In addition, all cameras are automatically connected to Momentum Capture for recordings throughout an initial 30-day trial period. This allows you to see the potential of Momentum Capture, and make a decision about which subscription plan will best serve your needs.
      What is the longest period of time I can save video/audio recordings on Momentum Capture?

      30 days.  Most people find this more than sufficient.  But, for that special YouTube worthy moment, or your baby’s first steps, or other videos you’d like to archive, feel free to download to a more permanent location.

      I’m not interested in saving videos, but I do want to view my live feed. Is that possible?

      Of course!  The free plan includes unlimited live streaming. Your account will already be enrolled after pairing your camera.

      How often will I be billed for my cloud subscription?

      All plans are monthly subscriptions, and will be billed monthly.

      How will I be billed?

      When you first sign up, you will be able to input information about a credit card you want to be used for billing.  That credit card will then be automatically charged each month for your Momentum subscription.

      How many Momentum cameras or devices are covered by each subscription?

      Each camera/device will require a separate subscription plan.

      What if I start out on the 7-Day Lite Plan but then later on decide I’d like to be able to store data for a longer period of time?

      No problem.  You can easily change plans via the Momentum App.  Momentum will then prorate your charges for the month in which you make changes to your plan.

      May I cancel my subscription at any time?

      Yes.  Momentum will then prorate your payment for the month that you cancel your plan.

  • Getting Started

    • How do I get access to the Momentum APP?

      All you have to do is download it onto your smart phone or tablet. Remember, the APP is compatible with Apple iPhones, iPods, or iPads running iOS 8.0 or later, and Android phones or tablets running Android 5.0 (Lollipop) or later. Here’s a link to your download choices: Download Momentum APP Make sure you’re downloading the correct app. Check out the Momentum Quick Start Guide’s instructions, page 1. This shows the Momentum icon image you should always look for to identify the correct app.

      Does my Momentum App work with Nest?

      Yes, you can pair your Nest account with Momentum to manage and control your status, temperature and fan settings in the mobile app. More information on how to do this here

      Will I need to create an account in order to use the APP with my Momentum devices?

      You can easily do this by launching the Momentum APP and then selecting “Create Account.”

      • Enter a valid email address and a password.

      You will then receive a verification email link. Click the link in the email to confirm the registration.

      Can I use the new Momentum APP with the prior generation Momentum devices?

      No, that will not be possible.  Unfortunately the old devices are not compatible with the new APP.

      What if I forget my account password?

      No problem!  At the login screen you will see a “Forgot password” option.  Tap on that and enter your email associated with the account.  You will then receive an email with a link to reset and setup your new password.  Once the new password is set, you can use it to log into your account.

      What is a “dashboard”?

      This is your APP’s home screen where you can view and access all of your paired devices.  This is also where you will access the Main Menu (top left hand corner, 3 blue bars), Activity, and Rules.

      Can I customize my dashboard?

      Of course! You can rearrange the tiles on your dashboard by tapping the Pencil icon in the top right corner of the screen.  You can also change the size of the tiles if you want to have some larger or smaller than others.  If you want to save your changes, make sure you tap the “Save Dashboard” button at the bottom of the screen when you are finished with your editing.

      Can I add a profile picture to the APP?

      Sure you can!  Go to the Menu.  At the top of your screen, you’ll see “Customize Your Profile.”  Click on this. Tap the ‘+’ icon, then take a new photo or choose a photo. Press “Save” once you’ve selected the photo.

  • Using the APP

    • What kind of things will the APP allow me to control?

      Your Momentum APP is brain center for everything you might want to do with your device.  For example, you can set rules and mobile alerts for your devices, view live and recorded video feed, use the 2-way audio to talk to people or pets, take photos, tell your camera when to record videos, manage your Momentum account, choose cloud Capture plans, and pair devices.  Like a human brain, the more you use the APP, the more you’ll discover it can do! You can even connect your momentum app to your Nest Thermostat.

      How do I pair my Nest device to the Momentum app?

      The Momentum app is capable of working with your Nest Thermostat device. Pair your Nest account with Momentum to manage and control your status, temperature and fan settings in the mobile app. Please follow these setup instructions here for further details.

      How do I view live video feed on my camera?

      Go to your dashboard and select the tile that matches up with the camera taking the feed you want to see.  On the tile, you’ll see the camera device’s name at the top, and a recent image taken by that camera.  Selecting this device will automatically load your feed.  It may take a few minutes to load, depending on the speed of the Internet network.

      I see on my live video feed that my dog is sitting on the couch, which he’s not supposed to do! Can I use the 2-way audio function to tell him to get down?

      Yes!  Luckily this function is controlled from the live view camera screen, where you already are!  Here are the 4 easy steps:

      1. Tap anywhere on the screen to bring up the top and bottom tool bars.
      2. Tap on the microphone icon on the left side of the bottom tool bar.
      3. Speak to your dog.
      4. De-select the microphone icon so you can listen to your dog’s reply.

      Note you will have to choose and de-select the microphone for long conversations.  The audio will go through only one source (either device of APP) at a time.  It’s sort of like a walkie-talkie function, but better.

      How do I manually take a picture of my dog, or cat, or kid?

      From your live view screen, tap anywhere to bring up the top and bottom tool bars.  Tap on the camera icon on the bottom tool bar.  Your camera will then take a snapshot for you.

      How do I manually record a video of my dog, cat, or kid?

      Select the camera that you want to view and enter the live view camera screen. Tap anywhere on the screen to bring up the top and bottom bars. Tap the round icon in the middle left of the bottom tool bar. Selecting this button will have the camera start recording. To stop the recording, tap the button again.

      How do I access my recorded videos?

      If you have paid for a cloud Capture subscription plan, go to the Dashboard, select the “Activity” option for your device, and then select “Videos.”

      If you have a micro-SD card recording, go to your Dashboard, select the “Activity” option for your device, and then select “SD Card.”

      What are “triggers” and “rules”?

      Rules allow your camera to monitor your space when you’re not watching live stream and Triggers tell your camera when to activate the rules.

      Where do I go on the APP to set triggers and rules?

      These are all controlled from the “Rules” selection on the Momentum Menu.  You can also access rules from a tile on your Dashboard that says “Rules.”  You’ll find the “TRIGGER” function within the menu of each Rule you set.  Every rule is set separately, and every separate rule has it’s own trigger.

  • Troubleshooting

    • My camera is not showing up on my APP’s dashboard screen.

      This is most likely related to a pairing issue:

      1. Make sure your camera’s pairing process was successful.
      2. Press the “Add” tile and select your camera from the list. If you have multiple cameras, they may show up on different pages.  Just swipe left or right to access the additional camera tiles.

      If all else fails, re-pair your camera.

      Why am I not getting any live video feed from my camera?

      There are a number of possible causes:

      1. Make sure you have strong internet connection
      2. Your camera may have lost Internet connection.
      3. Try to restart the APP by force closing it and opening it back again.
      Why is my APP no longer working properly?
      1. Make sure you have the latest app version available from the app store.
      2. Check to see if you have the latest firmware version on your camera or other device. To update the firmware, view the live video screen for the individual camera. Go to the Menu.  Select “Settings.”  Select your device from the list.  Then select the “Update Firmware” button from the list.

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How to Videos

Need help connecting your devices? These Videos might help.